1. Information We Collect

We may collect the following types of information when you interact with our platform:

2. How We Use Your Information

We use the collected information to:

• Provide, operate, coordinate, and maintain our private car rental and expedition services
• Process trip inquiries, bookings, vehicle allocations, and custom itinerary requests
• Communicate directly with you regarding tour confirmations, mountain driver dispatches, and emergency updates
• Improve user experience, website responsiveness, and service reliability
• Send promotional announcements, seasonal discounts, or service updates (if opted-in)
• Ensure transaction security, prevent fraudulent activities, and verify bank payments
• Comply with Indian statutory legal and GST obligations

3. Sharing of Information

We do not sell, trade, or rent users' personal information to third parties. We may share information only in the following necessary situations:

• With certified mountain drivers, verified hotel partners, and local field operators required to execute your tour
• With certified payment gateway partners (IDFC FIRST Bank, Razorpay) for secure transaction processing
• To comply with legal obligations, government permits (ILP / PAP for Arunachal, Nagaland, Sikkim), or lawful law enforcement requests
• To protect the rights, property, and safety of Driveast, our drivers, and travelers
• In the event of a business reorganization, merger, or acquisition

4. Data Security

We implement industry-standard technical and organizational security measures, SSL 256-bit encryption, and access controls to protect your personal information. However, no digital transmission over the internet can be guaranteed 100% immune from external risks, and users share data with that understanding.

5. Third-Party Services

Our website may contain links to third-party services (e.g., payment gateways, external mapping services, social platforms). We are not responsible for the privacy practices or content of third-party platforms and encourage you to review their respective policies.

6. Your Rights and Choices

You have the right to:

• Request access to, correction of, or deletion of your stored personal details
• Opt out of marketing emails and promotional WhatsApp messages at any time
• Disable browser cookies through your browser preference settings

To exercise any of these rights, please contact our data compliance desk using the details below.

7. Children's Privacy

Our services are not intended for unsupervised individuals under the age of 13. We do not knowingly collect personal identifiable information from children without parental or guardian consent.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect regulatory or operational updates. Any amendments will be posted directly on this page with an updated effective date.