1. Advance Payments Only

We provide our private car rentals, mountain driver allocations, and bespoke expeditions exclusively to customers who have made advance payments. Your booking will be officially confirmed, vehicles locked into schedule, and services rendered only upon receipt of the agreed advance or full payment.

2. Accepted Payment Methods (No Cash Accepted)

We do not accept cash payments. Customers are requested to make all payments strictly via verified electronic banking channels:

• UPI (Unified Payments Interface): Google Pay, PhonePe, Paytm, BHIM to official corporate VPA.
• Payment Gateway: Secure digital checkout via our integrated IDFC FIRST Bank & Razorpay payment terminal (Credit Cards, Debit Cards, Net Banking).
• Account Deposit (Direct Bank Transfers): NEFT / RTGS / IMPS directly into our current account:
  Account Name: Driveast.com Pvt. Ltd. / M/s Lekharur Travels

  Account No: 0303050022996100

  IFSC Code: UTBI0ULU319 (United Bank of India / PNB / IDFC FIRST)

  Branch: Ulubari, Guwahati, Assam

3. Refund Policy

Please be aware that we do not have a standard refund policy. All payments made for our car rentals, mountain expeditions, and bespoke travel packages are generally strictly non-refundable once processed.

4. Exceptional Refunds & Third-Party Expense Deductions

In exceptional cases, refunds may be considered if required by applicable Indian law or government travel advisories. However, it is important to note that if “Driveast.com Pvt. Ltd.” has incurred any expenses towards third parties (e.g. non-refundable hotel advance lock-ins, government permits, inner line passes, wildlife safari permits, vehicle positioning fuel) to complete or render the service for which the customer made the payment, those expenses cannot be refunded under any circumstances. Any potential refund will be evaluated on an individual basis and processed in strict compliance with relevant legal requirements.

5. GST Compliance

All payments made to “Driveast.com Pvt. Ltd.” (GSTIN: 18ACTPL2886L1ZN) through “www.driveast.com” and the mobile application “DRIVEAST” are received in accordance with Indian Goods and Services Tax (GST) rules. Refunds or adjustments, if approved, will not be processed without proper original invoices, payment transaction IDs, and tax receipts as proof of the transaction.

6. Third-Party Payment Services

We are not responsible for any payment-related technical issues, server timeouts, bank settlement delays, or failed debits that may arise with third-party services such as external payment gateways or issuing banks. Any disputes or technical issues related to payments made through third-party platforms should be addressed directly with the respective banking service provider.

7. Changes to Payment & Refund Policy

We reserve the right to modify or update this Payment & Refund Policy at any time. Any changes will be posted directly on our website, and the revised policy will apply to all future transactions and bookings.